Privacy Policy - Pixel Expeditions

Last Updated: 20th August 2025

Pixel Expeditions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, book a tour, or otherwise interact with us. It also describes your rights under Mexican law, specifically the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), and under other applicable international standards.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Pixel Expeditions is a registered tour operator in Mexico, specializing in wildlife and scuba diving tours in the Yucatán. If you have any questions about this Privacy Policy or how we handle your information, please contact us:

  • Pixel Expeditions

  • 4 Calle Belize, Chan Chemuyil, 77774 Chan Chemuyil, Q.R., Mexico

  • Email: info@pixelexpeditions.com

  • Phone: +52 646 171 7747

2. Information We Collect

We may collect the following types of personal data:

  • Identity Information: Full name, date of birth, nationality, passport/ID number (for bookings and legal requirements).

  • Contact Information: Email address, phone number, postal address.

  • Booking Information: Travel preferences, dietary restrictions, medical conditions relevant to scuba diving or wildlife tours.

  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment providers; we do not store your full card details).

  • Technical Information: IP address, browser type, device information, and pages visited (via cookies and analytics).

  • Marketing Preferences: Your consent to receive newsletters, promotions, or updates.

3. How We Use Your Information

We use your personal data to:

  • Process bookings, payments, and confirmations.

  • Communicate with you about your tours, updates, and customer service.

  • Ensure safety and legal compliance (e.g., medical disclosures for scuba diving).

  • Improve our website, services, and customer experience.

  • Send marketing communications (only with your consent).

  • Comply with legal obligations under Mexican law and international regulations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences and login details.

  • Analyse website traffic and performance (via tools like Google Analytics).

  • Deliver relevant marketing and advertising.

You can disable cookies in your browser settings, though some site features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service providers: Payment processors, booking systems, IT support, marketing tools.

  • Tour partners and guides: To arrange your excursions and ensure your safety.

  • Legal authorities: If required by law, regulation, or for safety reasons.

All third parties are required to handle your data securely and only for the purposes we specify.

6. International Transfers

Because we work with partners and service providers worldwide, your personal data may be transferred outside of Mexico. We ensure that appropriate safeguards are in place to protect your information in compliance with Mexican law and international standards.

7. Your Rights

Under Mexican law (LFPDPPP) and other applicable regulations, you have the right to:

  • Access your personal data we hold.

  • Rectify inaccurate or incomplete information.

  • Cancel your data when you feel it is no longer necessary for the purposes collected.

  • Object to the processing of your data for specific purposes (known as ARCO rights).

  • Withdraw consent at any time when processing is based on consent.

To exercise your rights, please email us at info@pixelexpeditions.com. We will respond within the timeframes established by law.

8. Data Security

We use appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed as 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Marketing Communications

With your consent, we may send you newsletters, promotions, and updates. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Pixel Expeditions